Terms of Service

TerraCraft Outdoor Care LLC — Customer Terms of Service

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Effective Date: 07/1/2025

 

This agreement sets expectations between you — our valued client — and TerraCraft Outdoor Care LLC. We operate on respect, reliability, and long-term relationships. Whether it’s your home lawn, an HOA, or a commercial property, we aim to keep your property beautiful, functional, and well-maintained through quality workmanship and dependable service.

 

Acceptance of Service

 

Approval of an estimate, whether by signature, written confirmation (including email or text), or payment of an invoice for any portion of the work, constitutes acceptance of these Terms of Service and forms a binding service agreement.

 

Our Philosophy

 

At Terracraft, we believe in mutual respect, clear communication, and consistent care. Whether you’re a homeowner or managing a property for dozens, we’re here to keep things simple, reliable, and beautifully maintained

We’re not a fly-by-night lawn crew. We’re your property care partners. Whether it’s your front yard or an entire HOA, our work is rooted in consistency, communication, and craftsmanship.

 

 

Billing & Service Options

Option 1: Standard Monthly Plan (Pay After Service)

Best for: Homeowners or clients who prefer traditional billing and basic service.

• Billed: At the end of each month for regular services performed that month. All additional services are to be paid upon completion of the job.
   

• Payment Terms:

  • 14-day grace period from the invoice date.

  • If unpaid after 14 days, a $10 late fee is added every 14 days until resolved.
     

• Services Included:

  • Mowing

  • Edging

  • String Trimming

  • Blowing off hard surfaces
     

• Service Notes:

  • If a visit is missed due to rain, no refund or credit is issued and no make-up visit is guaranteed. 

    • We’ll often include a small added task on your next visit (e.g., extra edging, debris cleanup) to ensure you still feel the value.

  • What’s Included: Basic lawn care as agreed upon in your plan. Add-ons (e.g., hedge trimming, flower beds) can be discussed.

  • These visits are performed on your route day—not necessarily the same time every day, but serviced every week during the peak season and bi-weekly during the off season.

Option 2: Subscription Plan (Prepay)

Best for: HOA managers, commercial clients, or homeowners who want worry-free upkeep and premium treatment.

 Billed: Prepaid monthly at the start of each service cycle.

• Services Include:

  • All core lawn services: mow, edge, trim, blow

  • Priority scheduling and communication

  • Proactive make-up visits or alternate value if weather delays service

  • Optional: Scheduled evaluations, light extras based on property condition
     

• Ideal For: Clients who want predictable care, flexibility, and top-tier attention.
   

 

  Billing & Payment Terms

Net 15 for All Accounts – Payment is due within 15 calendar days of the invoice date unless otherwise stated in writing.

• Lawn Care (Recurring): Billed monthly or prepaid under subscription.
   

• Irrigation, Sod, Hardscape, Tree Work, Pressure Washing: 50% deposit required for jobs over $500, balance due upon completion.
   

Price Review & Adjustments

 

Service rates are reviewed and may be adjusted no more than once per calendar quarter to account for changes in operating costs, including but not limited to fuel prices, labor costs, and materials.

• Clients will receive at least 14 days’ written notice of any price adjustment.
   

• For extraordinary, unforeseen cost spikes (e.g., sudden fuel shortage, supplier rate hike), TerraCraft reserves the right to apply a temporary fuel or material surcharge. Any surcharge will be clearly communicated in writing before application and will be removed once costs stabilize.
   

Accepted Payment Methods

 

• Zelle

• ACH bank transfer (Plaid)

• Cash (exact change)

• Checks (commercial clients only, mailed to our P.O. Box)

• Credit/debit card (Square, 2.6% fee)
   

No Residential Checks Accepted – Residential clients must pay via Zelle, ACH, cash, or card.

Late payments may result in paused service and a $10 late fee for lawn care or 10% for project work.

Non-payment beyond 31 days may result in service cancellation or a lien on the property.

General Policies (Apply to All Clients)

Service Hours

• Monday–Friday: 7:00 AM – 6:00 PM

• Saturday: 9:00 AM – 4:00 PM

• Sunday: Closed

  Lawn Care Schedule (No Skips)

Lawn care is performed on a fixed schedule:

• Weekly from April through November

• Bi-weekly from December through March
   

This schedule provides approximately 50 visits per year. Services are performed regardless of seasonal growth patterns to maintain appearance, prevent overgrowth, and ensure consistent route scheduling.

Skips are not permitted, and full monthly payment is due whether or not the client is present or chooses to have the lawn cut.

Service may arrive within a window, not an exact time, due to route optimization.

Communication Preferences

We prefer personal, quick communication. In order:

1. Phone call or Text message

2. Email (great for formal requests or documents) 

You can also submit requests or updates through our website’s contact form.

 

Gate Fee / Off-Schedule Access 

A base gate fee of $45–$50 may apply if we’re asked to drop the trailer gate and service your property outside your normal route day or subscription schedule.

It covers the cost of setup, time, and fuel for unscheduled visits.

 

Access Requirements

Please ensure all gates, fences, and work areas are unlocked and accessible.We will not climb fences or access restricted areas unless agreed upon in advance. Missed service due to inaccessibility may still be charged.

TerraCraft may take before/after photos/videos for quality assurance, training, or marketing. No identifying info or private areas will be shared without consent.

 

 

Add-On Services

We offer additional services like:

• Irrigation repair

• Pressure washing

• Seasonal cleanups

• Plant installation

• Hedge trimming
   

  • Services like irrigation, pressure washing, plant installation, trimming, and seasonal cleanup are billed separately unless included in your plan.

  • You’ll receive a clear estimate for all additional work before we begin. 

Late Payments & Billing Issues

• For end-of-month or post-service clients, payment is expected within 14 business days of invoice.

• Late payments may result in service delays or a small late fee.

• If something unexpected comes up, just reach out—we’ll work with you.
   

 

Payment Terms & Conditions (Landscaping/Irrigation/Washing Services)

Pricing Adjustments:

• All pricing is subject to change based on actual site conditions, changes in project scope, or unforeseen factors.

• If any changes affect the final price, the client will be notified in writing for approval before additional work proceeds. 

 Estimates & Changes:

• Written estimates are valid for 15 days unless otherwise stated.

• Additions or changes to the original scope may result in additional charges. 

4. Cancellation Policy:

• Cancellations made less than 48 hours before the scheduled job may forfeit the deposit, depending on costs already incurred.

5. Property Access:

• Clients must ensure clear access to work areas and provide access to water and electricity if required.
   

 

Add-Ons:

Late Payment Clause:

A late fee of 10% may be applied to balances not paid within 7 days of job completion.

Weather Delays Disclaimer:

Landscaping services are subject to weather-related rescheduling. Clients will be contacted promptly if adjustments are needed.

Satisfaction Guarantee

If something’s off, let us know within 48 hours, we want to make it right.

We take pride in our work—and in treating every property like our own.

While we strive for utmost care, clients must report any damage within 48 hours of service completion. Valid claims will be reviewed promptly and resolved fairly

 

 Service Policies

• Weather – Lawn care is provided on scheduled route days, with no refunds or credits for rain delays. For subscription clients, a small extra service may be added at the next visit.
   

• Irrigation – Repairs warranted for 30 days on parts and labor. Warranty does not cover damage from customer misuse, pests, roots, or unrelated system failures. Client is responsible for marking known utilities and lines.
   

• Sod Installation – Sod is a living product and is guaranteed only on day of install unless a maintenance contract is in place. Client is solely responsible for proper watering and care after installation.
   

• Hardscapes & Landscaping – Installed to industry standards; any drainage or grading issues must be disclosed before work.
   

• Tree Work – Limited to trees under 20’ tall unless otherwise agreed in writing.
   

• Pressure/Soft Washing – Surfaces will be cleaned to industry standards; we are not responsible for pre-existing damage, oxidation, or defects in materials.
   

 

Refunds & Disputes

• Service issues must be reported within 48 hours of completion for resolution or credit consideration.

• Partial refunds may be issued if services are canceled before the job begins, minus any incurred costs (materials, travel, etc.).
   

Security Note

• TerraCraft does not accept mailed cash.

• For safety, physical checks should only be handed directly to crew members or deposited in our marked secure lockbox on-site or at designated locations.

• Online payments are processed securely via Wix Payments, Square, or Plaid-linked systems, all of which use encrypted connections.
   

 

 

 

 

Insurance & Liability

– TerraCraft Outdoor Care is fully insured with general liability coverage. Proof of insurance is available upon request.
 

–  We are not responsible for pre-existing damage to property, underground hazards (such as unmarked irrigation or utility lines), or damage resulting from client instructions or lack of access.

–  Clients are responsible for securing pets, removing toys or objects from lawn areas, and clearly marking any underground infrastructure.

– Terms are subject to change. Use of our services constitutes acceptance of the most recent Terms. Any disputes will be handled in accordance with the laws of the State of Florida.

 

Cancellations

• Lawn Care: Contracts are ongoing and may only be terminated with 30 days’ written notice.
   

• Project Work: Deposits may be forfeited if cancellation occurs within 48 hours of start date and costs have been incurred.
   

 

Additional Protections

Force Majeure – TerraCraft shall not be held liable for delays or failure to perform due to acts of God, severe weather, natural disasters, labor disputes, or other causes beyond our control.

Severability – If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.

Non-Solicitation – Client agrees not to solicit or hire TerraCraft employees or subcontractors for competing services during the term of this agreement and for 12 months thereafter.

 

Dispute Resolution & Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms of Service or the performance of services shall be resolved exclusively through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall take place in Volusia County, Florida. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction. Each party shall bear its own costs and attorney’s fees, unless otherwise required by law.

 

A Final Word 

We’re more than just lawn care. We’re building something that lasts—on your property and in the community. These terms help keep things smooth and professional, while still rooted in the neighborly values we believe in.

 

Raymond A. DelGreco, Owner

TerraCraft Outdoor Care LLC